DMM International Recall on the Dragon Camming Device in size 6DMM International has identified a raw material problem that may affect the strength of certain units of the Dragon Cam in size 6 (Product Code A7056A).
This recall only involves the Dragon Cam in size 6 and no other sizes of Dragon Cam are involved.
The problem originates from a structural defect in a raw material that is uniquely used to make a single component on the size 6 Dragon.
The raw material involved is used to make the aluminium axle boss on the Dragon Cam in size 6. DMM International has discovered that the components made out of this defective material can develop cracks and that these cracks can grow and propagate with time. This could cause the units to fail below their rated strength.
The units affected were made between the 28th April and the 30th June and there are 604 units in the market that could be affected.
If you own a Dragon Cam 6 with a serial number listed here then you should immediately discontinue all use of this product.
We would also ask that any affected Dragon Cam 6 be returned to the point of purchase or to DMM International so that it can be replaced or credited.
We predict we will have replacement units available for despatch by the middle of September.
We fully understand that customers may not wish to wait this long and we will honour all requests for credit. If you would like a credit please return the Dragon 6 via the retail outlet where it was bought.
We will provide more information and updates as our investigations progress.
Instructions for returning the cams to DMM International can be found at www.dmmclimbing.com/dragonrecall.asp or by contacting DMM international at firstname.lastname@example.org
DMM International would like to sincerely apologise for the inconvenience that this recall will cause. We take enormous pride in our products and make every effort to ensure that all our products are of the highest quality. We will do our very best to work with the climbing community to resolve this issue as quickly as possible.
For any more information, please feel free to contact us here at Joe Browns.